PRIVACY POLICY

Effective Date: 29/7/202

Welcome to Annadata Supermarket, a quick-commerce grocery delivery platform operated by Annadata Private Limited.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our mobile application, website, seller/vendor platform, delivery partner application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you register or use our Services, we may collect:

• Full name
• Mobile number
• Email address
• Password or authentication information
• Delivery address
• Billing address
• Profile photo, where applicable
• Date of birth or other information where required
• Account preferences and settings

B. Location Information

To provide location-based grocery delivery services, we may collect your location information, including:

• Current GPS location
• Delivery location
• Address selected by you
• Approximate location

Location information may be used to identify nearby stores, calculate delivery availability, assign delivery partners, estimate delivery times, and provide accurate order tracking.

You may disable location access through your device settings. However, certain features may not function properly without location access.

C. Order and Transaction Information

When you place an order, we may collect:

• Products ordered
• Order amount
• Order date and time
• Delivery address
• Order history
• Discounts and coupons used
• Payment status
• Refund information
• Cancellation information
• Delivery information

D. Payment Information

Payments may be processed through third-party payment gateways.

We generally do not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers unless specifically required and legally permitted.

Payment-related information may be securely processed by authorized third-party payment service providers according to their privacy policies and security practices.

E. Device and Technical Information

We may automatically collect certain technical information, including:

• Device model
• Operating system
• App version
• IP address
• Browser type
• Device identifiers
• Network information
• Crash reports
• Log information
• Application usage information

This information helps us maintain, secure, troubleshoot, and improve our Services.

F. Communications

If you contact us through customer support, phone, email, WhatsApp, chat, or other communication channels, we may collect information contained in those communications.

2. Information Collected from Vendors/Sellers

If you register as a seller or vendor, we may collect:

• Business/store name
• Owner/authorized person's name
• Mobile number
• Email address
• Store address
• Business registration information
• Tax/GST information, where applicable
• Bank/payment settlement information
• Product and inventory information
• Store documents and verification information
• Business-related communication

Vendor information may be used to operate the marketplace, process orders, manage settlements, verify sellers, and comply with applicable laws.

3. Information Collected from Delivery Partners

If you register as a delivery partner, we may collect:

• Name
• Mobile number
• Email address
• Address
• Profile photo
• Government-issued identification details, where required
• Driving licence information
• Vehicle information
• Bank/payment details
• GPS/location information
• Delivery and order history

Location information may be collected during active deliveries to enable delivery assignment, route tracking, customer updates, and delivery verification.

4. How We Use Your Information

We may use collected information to:

• Create and manage user accounts
• Process and deliver grocery orders
• Verify user, vendor, and delivery partner accounts
• Provide customer support
• Process payments and refunds
• Track orders and deliveries
• Show nearby stores and products
• Provide location-based services
• Send order confirmations and updates
• Send OTPs and authentication messages
• Provide promotional offers, where permitted
• Improve products, services, and application performance
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain security
• Resolve disputes
• Comply with legal and regulatory requirements
• Conduct analytics and generate operational insights
• Personalize user experience

5. Sharing of Information

We may share necessary information with trusted third parties and service providers for operating our Services.

These may include:

• Vendors and sellers
• Delivery partners
• Payment gateway providers
• SMS and OTP providers
• Email service providers
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Maps and location service providers
• Technology and infrastructure providers
• Legal, regulatory, or government authorities where required by law

For example, when you place an order, necessary information such as your name, contact number, delivery address, and order details may be shared with the relevant vendor and delivery partner for successful order fulfillment.

We do not sell your personal information to third parties for their independent commercial use.

6. Payment Security

Payments may be handled by third-party payment processors.

We do not request or intentionally store sensitive payment credentials such as UPI PINs, ATM PINs, or CVV numbers.

You should review the privacy policy and terms of the payment provider you use.

7. Location and Background Location

Our application may use location information to provide:

• Delivery address selection
• Nearby store discovery
• Delivery assignment
• Live order tracking
• Estimated delivery time
• Delivery route information

Where technically applicable, location access may continue while an active delivery is being fulfilled. We will request the required permissions before accessing location information.

8. Notifications and Communications

We may send notifications through:

• Push notifications
• SMS
• Email
• Phone calls
• WhatsApp or other messaging platforms

These communications may include:

• OTPs
• Order confirmations
• Order status
• Delivery updates
• Payment notifications
• Refund information
• Customer support messages
• Promotional communications, where permitted

You may opt out of certain promotional communications where applicable.

9. Cookies and Similar Technologies

Our website and certain Services may use cookies, local storage, SDKs, pixels, and similar technologies to:

• Maintain sessions
• Remember preferences
• Improve performance
• Understand usage patterns
• Provide analytics
• Improve user experience

You may control cookies through your browser settings where applicable.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Data loss
• Misuse
• Alteration
• Destruction

However, no internet-based service can guarantee complete security. Users should also take reasonable steps to protect their account credentials and OTPs.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Enforce agreements
• Protect our legal rights

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

12. Account Deletion

You may request deletion of your account and associated personal information by contacting us through the contact details provided below or through the account deletion functionality available in the application, where applicable.

Certain information may be retained when required for legal, regulatory, security, fraud prevention, accounting, or legitimate business purposes.

13. User Rights

Subject to applicable law, users may have rights to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal information
• Withdraw certain permissions or consent
• Opt out of promotional communications
• Raise privacy-related complaints

Requests may be subject to verification to protect your account and personal information.

14. Children’s Privacy

Our Services are not intended for children below the legally applicable minimum age.

We do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

15. Third-Party Services and Links

Our Services may integrate with or contain links to third-party services, websites, applications, payment gateways, maps, analytics tools, or other platforms.

We are not responsible for the privacy practices of third-party services.

Users are encouraged to review the privacy policies of third-party providers before using their services.

16. Advertising and Marketing

Where permitted by applicable law, we may use certain information to provide relevant offers, promotions, discounts, and marketing communications.

We may also work with authorized service providers to help deliver marketing communications.

You may opt out of promotional communications where applicable.

17. Fraud Prevention and Security

We may process information to:

• Detect suspicious transactions
• Prevent fraudulent orders
• Identify misuse of accounts
• Protect users, vendors, delivery partners, and the Company
• Investigate security incidents
• Enforce our Terms and Conditions

We may suspend or restrict accounts involved in suspected fraudulent or abusive activities, subject to applicable law.

18. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Comply with court orders or legal processes
• Protect our rights or property
• Prevent fraud or illegal activity
• Protect the safety of users or others
• Investigate security incidents

19. Business Transfers

If the Company undergoes a merger, acquisition, restructuring, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

Any updated Privacy Policy will be posted on this page or within the application.

The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.

21. Consent

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing information for specific purposes.

You may withdraw consent where legally permitted; however, withdrawal of consent may affect the availability of certain Services.

22. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

Company Name: Annadata Super Market
App Name: Annadata Super Market
Email: Annadata@gmail.com
Phone: 9071070055
Address: Bangalore